The Clearance Squad is a family run business that pride themselves on customer service and will do everything they can to help you, however, some circumstances are outside of our control so  The Clearance Squad have to set out terms and conditions, which you accept by booking the job.

Definitions
An Item means the entire contents of a box, parcel, package, carton, or similar container, any other object that is moved or handled by us. We, Us or Our relate to The Clearance Squad. Undamaged means the item is in the same condition as they were in at the time when they were collected or otherwise made ready for transportation. You, Your and Customer or Client refers to the person or company named on the invoice.

1. Quotations
1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies or other bodies, if applicable.

1.2 The Clearance Squad may change the price or make additional charges if circumstances are found to apply which have not been considered when preparing our quotation and confirmed by us such as parking or other fees or charges in order to carry out services on your behalf.

1.3 Our quotation is valid for 28 days from the date of acceptance.

2. Items not included in our quotation
2.1 Unless agreed by us in writing, The Clearance Squad will not:

2.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

2.3 Take up or lay fitted floor coverings.

2.4 Move items from a loft.

2.5 The Clearance Squad staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

3. Responsibilities
3.1 It is the responsibility of The Clearance Squad to deliver your goods to you undamaged. We agree to accept liability for loss or damage to your items or premises, subject to clauses 2.4 & 4.8 and the provisions of clauses 3, 13, 14, 15 and 17.

3.2 If The Clearance Squad fails to discharge its responsibilities identified in clause 3.1, The Clearance Squad will, subject to the provisions of clauses 15 and 16, be responsible under this agreement to compensate you for the failure.

3.3 If you do not provide The Clearance Squad with a declaration of value of Your goods, or if You do not require us to accept standard liability in relation to clause 15.1 The Clearance Squad will not be liable to You for failure to discharge the responsibilities identified in clause 3.1, unless that failure was caused by negligence or breach of contract on the part of The Clearance Squad.

3.4 The amount of The Clearance Squad’s liability under this clause will be determined in accordance with clauses 15 and 16.

4. It will be your sole responsibility to:

4.1 Declare to The Clearance Squad the value of the goods being removed.

4.2 Be present or represented during the collection and delivery of the removal.

4.3 Ensure authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

4.4 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

4.5 Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.

4.6 Empty, properly defrost and clean refrigerators and deep freezers. The Clearance Squad are not responsible for the contents.

4.7 Provide us with a contact telephone number for correspondence during removal and transit of goods.

4.8 The Clearance Squad accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means. It is your responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival. It is your responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture). Our driver is not insured to remove doors or windows in such cases and it is up to you to organise a specialist if needed. If an item does not fit our charge will still apply.

4.9 Notify The Clearance Squad of the closest legal parking spot, if it is not adjacent to the collection/drop off point.

5. Goods not to be submitted for removal
5.1 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

5.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind

5.3 Perishable items or those requiring a controlled environment.

5.4 Any living animal, bird or fish.

5.5 If you submit such goods without our knowledge, you will pay The Clearance Squad for any charges, expenses, damages, legal costs or penalties incurred as a result..

5.6 Plants or items that could encourage moth, vermin or other pests.

6. Route and method
6.1 The Clearance Squad have the right to choose the method and route by which to carry out the work.

6.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

7. Delays in transit
7.1 Other than by reason of our negligence or breach of contract, The Clearance Squad will not be liable for delays in transit.

7.2 The Clearance Squad will do their best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).

7.3 The Clearance Squad do not accept any responsibility for any customer losses due to unforeseen or out of our control delivery/pick-up delays or cancellations. If due to unforeseen circumstances The Clearance Squad do have to cancel your removal The Clearance Squad will give as much notice as possible.

8. Our right to hold the goods (lien)
8.1 The Clearance Squad shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. These include any charges that The Clearance Squad have paid out on your behalf. While The Clearance Squad hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

9. Payment
9.1 The Clearance Squad do not provide credit for customers, any goods being collected must be paid for in advance. If The Clearance Squad arrive and the goods cannot be released as a result The Clearance Squad will charge as if the job had been completed.

9.2 Unless agreed by us in writing, payment is required in full by cleared funds upon completion of the contract.

9.3 No claims under this agreement will be processed until all outstanding monies have been made in accordance with clause 9.2.

9.4 In respect of all sums that are overdue to The Clearance Squad, The Clearance Squad reserve the right to charge interest on a daily basis calculated at 5% per annum above the prevailing Bank of England base rate.

10. Staff abuse
10.1 Verbal or threatening behaviour will not be tolerated. If our driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.

11. Flat Pack Assembly
11.1 This service applies only to new boxed items, it does not apply to items that have been dismantled for movement.

11.2 If any items are missing and the unit cannot be completed The Clearance Squad will charge only for the time taken up to that point, subject to our minimum charge.

12. By entering into this agreement you guarantee that:
12.1 The goods to be removed and/or stored are your own property, or

12.2 The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

12.3 You will pay us for any claim for damages and/or costs brought against us if either of the above is not true.

13. Time limit for claims
13.1 For goods which The Clearance Squad deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

14. Damage to Premises
14.1 If we cause damage to premises or property other than goods being relocated as a result of The Clearance Squad’s negligence or breach of contract, our liability is limited to making good the damaged area only.

14.2 If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, The Clearance Squad shall not be liable.

14.3 If The Clearance Squad are responsible for causing damage to property or premises other than the items being removed, You must note this on the worksheet as soon as is practically possible after the damage occurs.

15. Determination of Liability
15.1 Standard Liability

15.2 If You advise The Clearance Squad of the value of Your goods, upon acceptance of our quotation, and subject to clause 4.1, the amount of The Clearance Squad’s liability to You in the event of loss or damage to those items in breach of clause 3 will be determined by clauses
15.3, 15.4, 15.6 and 16, up to a maximum liability of £20,000 in the event of total loss of goods.

15.3 If The Clearance Squad commit a breach of clause 3, our liability to You shall not exceed a sum equivalent to the cost of repair or replacement, whichever is the lower sum, taking in to account the age and condition of the item, immediately prior to their loss or damage, up to the maximum liability of £20,000, as referred to in clause 15.2.

15.4 If the lost or damaged item is part of a pair or set, The Clearance Squad’s liability to you shall be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

15.5 If The Clearance Squad’s liability to You represents the full value of an item, The Clearance Squad may, at our option remove it as salvage. Where the cost of repair is less than the cost of replacement, taking into account age and condition, then the cost of repair shall be The Clearance Squad’s maximum liability.

15.6 In the event of the loss of an owner packed container, The Clearance Squad shall accept a maximum liability of £100.

15.7 Limited Liability

15.8 If you have not provided The Clearance Squad with a valuation of your goods when accepting our quotation, or You do not require us to apply the Standard Liability in clause 15.1, then The Clearance Squad’s liability to You will be determined in accordance with clauses 15.4,15.9 and 16.

15.9 In the event of loss or damage to Your items caused by The Clearance Squad’s negligence or breach of contract, The Clearance Squad’s liability shall be limited to a maximum of £40 per item.

16. Cancellations or Postponement

16.1 If you cancel or postpone this Agreement, The Clearance Squad reserve the right to charge a fee according to the notice given.

16.2 More than 10 days before the start date: No charge

16.3 Between 5 and 10 days (inclusive) before the start date: 30% of the charge for removal.

16.4 Less than 5 days before the start date: 60% of the charge for removal.

16.5 Within 24 hours of the scheduled start time or after commencement: 100% of the total amount due.

17. Applicable Law

17.1 Any dispute relating to this agreement will be governed by the jurisdiction and non-exclusive law of the English Courts.